Frequently asked Questions

Orders & Payment

Simply add your favorite items to the cart and proceed to checkout. After checkout, you will receive an order confirmation by email.

Orders are delivered exclusively against invoice. Payment during the ordering process on our website is not possible and not required. For individual payment terms, please contact our Sales Team

Please contact us as soon as possible. Changes are only possible before your order is shipped. Cancellations must always be submitted in writing.

Shipping & Delivery

Yes, we ship to many countries worldwide. Shipping costs and delivery times depend on your location.

Delivery times vary by destination. You will receive a tracking link once your order has been dispatched.

Sorry, personal collection is not available.

Return & Exchanges

You can return items within 30 days — but please register your return first via our return form. You will find step-by-step instructions there. Please note that return shipping costs are covered by you as the customer.

Yes, if the size or color you want is available. Please contact us with your order number.

Refunds are issued after our team has received and inspected the returned merchandise. A refund can only be granted if the item meets our return criteria and is in a condition suitable for resale.

Products & Warranty

Yes, all our products are covered by the legal warranty. For details, please see our Terms & Conditions

Please contact us right away — we will repair or replace the product depending on the case.

Other

Just click the lifebuoy icon in the bottom left corner of the screen or use our support ticket to connect with our customer service team. We’re happy to help!

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Legal notice

HANDON
dressing people since 1990

Bergisch-Gladbacher-Straße 1085
Building 19 | Backyard
51069 Cologne
Germany

Phone: +49 (0) 221 / 4744540
Email: contact@handon.de

Register Court: Local Court of Cologne
Commercial Register Number: HRB 55747
Registered company name: Handon dressed to sell GmbH
Managing Director: Frank Niemann
VAT Identification Number pursuant to § 27 a German VAT Act: DE814541511

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